b'platform in 2018. Although theWestermark (Head of Spanish Sales) measure of success is its growth inplus comprehensive back-office support volume and customers, it is businessrunning the Spanish operation from Puerto excellence recognised by industry peers that isBanus, Marbella. Ventura Yachts currently has eight most rewarding. For Ventura, 2011 saw a Londonmembers of staff, including two of the Shareholders, Boat Show survey accolade and an award by Pershing for bestand sub-contracts captains and service personnel on an ad hoc marketing and CRM performance. Moving forward, awards keptbasis. Ventura Yachts Barcelona and Yacht Service Team: Managing coming with Ferrettis best sales performance accolade in 2014,Director, Csar Moyano, runs and operates both the sales and service together with award status from an influential media organisationcompanies. The Balearic Islands office in Puerto Portals, Mallorca is for a website launch and a few year later 2021 best salesheaded up by Matias Arglles plus his team of local specialists. performance by Riva and the Ferretti Group and one for customer service from MotorBoat magazine.LOOKING AHEAD FOR FUTURE GROWTH WITH I genuinely cannot praise Ventura too highly for theirREPEAT CUSTOMERSprofessional and charming approach to business Ventura has solidly established itself at the forefront of its especially in buying a Riva for the first time and mostmarket for twenty exciting years and is pursuing continued importantly the continuing excellent service we haveexpansion. It is a highly regarded business within the luxury enjoyed both with Ventura and Riva. yacht market and understands the importance of providing RF an unparalleled standard of customer service to a loyal customer base that demands the best.ACCESS ALL AREAS A key ingredient is the unprecedented rate of repeat custom, A fully integrated, client facing approach thatenabling the business to cement itself at the forefront of delivers results in the UK and Spain its industry. To further this goal and provide the seamless service Ventura clients expect, the Company incorporated a Ventura clients have a seamless and fully integrated support teamdedicated service and maintenance company in Barcelona, across the UK and Spain which delivers customer satisfaction.Yacht Service Team, which has secured the distribution Ventura UK operates from the Mayfair office in London and Venturaand servicing rights for some of the worlds largest marine Yachts division is headquartered in Puerto Banus, Marbella, Spainequipment products and brands. Operating across Europe, with an important presence in Barcelona, Spain with VenturaVenturas customer base comprises HNW and UHNW Barcelona covering sales and brokerage in the northern and north- individuals who are looking to acquire private yachts for use east regions of Spain, plus the Balearic Islands with an office in theacross the Mediterranean and beyond.most prestigious location in Puerto Portals, Mallorca covering all aspects of sales and service in the Islands. To further enhance the customer journey, Ventura has a dedicated Service Company, YachtI just want to thank Ventura so much personally for all Service Team, also based in Barcelona, Mallorca and Denia whichyour tireless support through my transaction with you. undertakes comprehensive servicing and maintenance for private clients and Company yachts. I would never have bought this particular boat without your advice and guidance. You have made the whole MEET THE VENTURA TEAM process a pleasure. I have always felt particularly special in the way you have dealt with me, which, of Working as an integrated team from key office locations.With prime retail locations in London, Marbella, Mallorca andcourse is the real art of salesmanship and customer Barcelona, the Ventura enterprise delivers a unique level of customerservice delivered by Ventura.service across the luxury yacht sector.DHStarting with the UK and Ventura UK Limited, this office is the location of Michael Newton-Woof, Managing Director with aVentura is like a big family where everyone tries dedicated sales and operations team with support from co-founderto help. Whatever issue comes up with a yacht at Robin Tupper. This office has four staff members and retains Yachtany time of the year they are always keen to find Brokers and Captains on a sub-contracted basis. the best possible solution.Ventura Yachts SLU is operated by Joint Managing Directors,MIRobin Tupper (Commercial/Group Financial) and Kristofer 3'